Metadata

Custom Object: Alert

The Alert object is used to track and manage safety-related notifications initiated by technicians using the Working Alone Timer. Each alert record stores detailed information about the technician, associated service appointment, timing data, and status transitions. This object plays a key role in ensuring visibility and traceability of field safety events, enabling dispatchers to intervene when necessary.

Field Label	API Name	Data Type	Description
Accepted By	AcceptedById__c	Lookup (User)	User that accepted the alert.
Accepted Time	AcceptedTime__c	Date/Time	Date and time when the alert was accepted.
Alert Location	LocationCoordinates__c	Geolocation	Latitude and longitude from the technician’s mobile device when starting the timer.
Alert No.	Name	Auto Number	Format: A-{0000}. Auto-generated alert number.
Comments	Description__c	Long Text Area	Text entered by the technician when initiating the Working Alone Timer in the Field Service mobile app.
Completed By	CompletedById__c	Lookup (User)	User who completed the alert.
Completed Time	CompletedTime__c	Date/Time	Timestamp of when the alert was completed. Empty if the alert expired before being acknowledged.
Created By	CreatedById	Lookup (User)	User who created the alert by starting a Working Alone Timer.
Initial Duration (Mins)	InitialDuration__c	Number (18,0)	Duration (in minutes) set by the technician when the timer was started.
Received Time	ReceivedTime__c	Date/Time	Time when the alert was received by the system. May differ from Start Time in offline situations. Useful for reporting.
Resource	Resource__c	Lookup (User)	Technician (Service Resource) who initiated the alert.
Service Appointment	ServiceAppointment__c	Lookup (Service Appointment)	Service Appointment associated with the timer.
Start Time	AlertDateTime__c	Date/Time	Timestamp when the timer was started.
Status	Status__c	Picklist	Current status of the alert: • New – Timer started, not yet accepted • Accepted – Dispatcher accepted • Completed – Timer completed • Escalated – Timer expired
Total Duration (Mins)	AlertDurationTime__c	Number (6,0)	Total time the alert was active, including any extensions.
Work Order	WorkOrder__c	Lookup (Work Order)	Reserved for future enhancements and associations.

Metadata for Alert Customization

This section outlines configurable metadata related to the Alert object, which allows for tailored experiences across desktop and mobile interfaces, including how alert information is displayed to dispatchers and technicians.

Field Sets

The following field sets are included with the Alert object to customize the display of alert data in various UI components:

• Alerts – Pop-Up Notifications
  Controls the fields shown in the pop-up notifications received by dispatchers when a technician starts a Working Alone Timer.

• Utility Panel Alerts
  Defines the fields shown in the alert record preview in the Utility Panel of the Field Service console app.

• Alert Details
  Determines the fields displayed when a dispatcher clicks the View button on an alert within the Utility Panel.

• Alert Mobile UI Fields
  Specifies the fields shown to technicians on the Field Service mobile app in the Working Alone Timer component.

Quick Action (Service Appointment Object)

• Working Alone Timer
  A Lightning Web Component quick action configured on the Service Appointment object.
  This action is used by mobile technicians to start a working alone timer and send an alert to dispatchers. It is launched from the Field Service mobile app.

Custom Metadata Types

The following custom metadata types are included to support flexibility and control over timer behavior and fields that display:

• Times and Frequencies Configuration
  Used to define duration labels and their corresponding values, as well as the countdown frequency for reminder notifications sent to dispatchers.

• Working Alone Timer Settings
  Allows for configuration of:

• A Flow that is triggered upon completion of a Working Alone Timer (e.g., follow-up tasks or safety checklists), based on user profile.
• The Field Set used to display fields on the Working Alone Timer component, enabling further UI customization by profile or use case.